Shipping and return policy / product maintenance and protection
3 GEN Creations, LLC will accept returns of within 7 business days after receiving the product. The product must be returned in new condition along with the original receipt of purchase. 3 GEN Creations, LLC will accept exchanges within 30 days of purchase. Exchanges will only be allowed if product is returned in new condition along with the original receipt of purchase. All returns should be mailed to the following address: Katie Calhoun, 3GEN Creations, LLC, ATTN: returns, 305 West Grande View Terrace, Maylene, AL 35114
Orders placed Monday through Friday (with the exception of holidays) will be processed and shipped within 1-2 business days after receiving payment conformation and verification. Orders placed on Saturday or Sunday will be processed the following business day. All packages will be provided with tracking information via email once package is shipped. Please allow 24 hours for processing and for tracking information to be available. Shipping may take 2-7 business days depending on location. Custom orders will require longer processing times. Two-Day Expedited shipping will be available with extra fees applied and shipped the same day within the business hours of 8am-10pm CST Monday thorough Friday. Expedited shipping orders placed during non business hours will be shipped the following business day. All shipping charges are non refundable with no exceptions. FREE shipping on orders over $50.00. Free shipping does not include expedited shipping.
3 GEN Creations is happy to repair any piece of jewelry created by us for a small fee. You must return all parts for repair or additional fees may be applied. If a piece of your 3 GEN Creations jewelry breaks due to faulty parts and no fault of your own, we will repair for it free. If for some reason it can not be repaired, we will replace it with a product of equal value. All repairs should be mailed to Katie Calhoun, 3 GEN creations, ATTN: repairs, 305 West Grande View Terrace, Maylene, AL 35114
All of our pieces are handcrafted and intended to be worn on a daily basis. To better protect the quality of your 3GEN Creations jewelry, it is recommended to remove the jewelry before showering, swimming, exercising, sleeping, or cleaning. Each piece of jewelry will be provide with a jewelry pouch for safe keeping.